A strong and transparent relationship with our customers is of great importance to us. We want to provide you with the best possible service. In the unlikely event that you are dissatisfied, please let us know. This will enable us to work together to find a suitable solution and improve our services.
Send an email or letter, together with any documents or information that clarify the complaint, to:
Send an email to klachten@bngbank.nl with your complaint.
Send a letter to BNG, possibly with copies of documents or information attached to clarify the complaint, to:
BNG
Customer Service Department
Freepost 949
2501 VB The Hague
(no stamp required)
After submitting your complaint, you will receive confirmation within five working days. We will do our utmost to respond to your complaint as quickly as possible, within six weeks at the latest.
If you are not satisfied with the handling of the complaint or the proposed solution, you can submit this to the management of BNG by e-mail or letter. This means that you inform the management of BNGin writing that you disagree with the response to the complaint. Please ensure that you explain in your message why you are still dissatisfied with the handling of your complaint and what solution you propose.
Send an email or letter, together with any documents or information that clarify the complaint, to:
BNG
Attn: Management
Freepost 949
2501 VB The Hague
(No stamp required)
You will receive confirmation within five working days. Your complaint will be re-examined and the previous response will be assessed by a different member of staff than the one who handled the complaint. You will receive a substantive response from us within six weeks at the latest.
Dissatisfied with the management's response? If you believe that your complaint has not been adequately resolved or dealt with by BNG, you can appeal to a competent court.