Product Owner ServiceNow

What will you be doing?

As the ServiceNow Product Owner, you are the owner and architect of the value proposition of our ServiceNow platform. You are ultimately responsible for the continuous development and optimization of our IT Service Management (ITSM) processes. Your focus is on transforming strategic goals into concrete, value-driven functionalities within ServiceNow. You are the indispensable bridge between the business, the development team, and our users. You ensure that every sprint and every feature delivers direct value and that the platform remains future-proof.

• Product Vision & Backlog Ownership: You are ultimately responsible for managing and prioritizing the ServiceNow product backlog, driving for maximum ROI.
• Translating Value: You translate strategic and operational objectives into sharp user stories and clear requirements.
• Quality & Impact Guard: You monitor the progress, quality, and the ultimate value of all delivered functionalities.
• Stakeholder Alignment: You are the expert in Stakeholder Management; you actively gather requirements, provide vision, and ensure alignment at all levels.
• Continuous Improvement: You initiate and guide continuous improvement and automation within crucial ITSM processes (Incident, Change, Problem, Request, IRM, BCM, Asset & Config).
• Agile Leadership: You facilitate crucial Agile ceremonies such as sprint reviews, backlog refinement, and PI planning, and you promote the team’s Agile maturity.
• Risk & Bottlenecks: You proactively identify risks and bottlenecks in the process and manage them to guarantee speed and quality.
• Performance & Reporting: You report clearly on KPIs and progress to management and the broader stakeholder group.

Your workplace

You will become part of the IT Processes team, the foundation of our IT operation. Our mission is crucial: to ensure that processes are not only understood and applied but that we also comply with the demonstrable operation required by our regulators. We believe in continuous improvement to make processes work for us, rather than the other way around. With your focus on Asset Management and the CMDB, you lay the essential foundation for all other IT processes. You will join a driven team where service, professionalism, knowledge, and expertise go hand-in-hand with a healthy dose of humor. We constantly challenge each other to elevate ourselves and the team to a higher level.

What we ask of you

You are the Product Owner with a passion for ITSM and ServiceNow, who speaks the language of both the business and technology.

• In-depth expertise in ITSM/ServiceNow: A minimum of 3 years of relevant experience as a Product Owner, Consultant, or Senior Analyst with the ServiceNow platform.
• Agile/Scrum Leadership: You have in-depth knowledge of Agile/Scrum and experience guiding and mentoring DevOps teams.
• Strong Stakeholder Management: You have the communication skills to gather requirements, prioritize, and build consensus.
• Knowledge of the Fundamentals: Experience with ITIL processes (Incident, Change, Problem) and IT Governance.
• Analytical and Results-Oriented: You are able to translate complex issues into concrete Epics, Features, and User Stories (experience with Azure DevOps/Jira is a plus).

In addition, you have the mindset to realize the Product Vision:

• Visionary: You can set a long-term vision for the ServiceNow product and communicate it convincingly.
• Focus on Value: You are continuously focused on measuring and maximizing the business value of every feature.
• Transformer: You are proactively involved in guiding teams toward a higher Agile maturity level.
• Quality Guardian: You have a sharp eye for detail and safeguard the quality of the delivered work.
• Collaborator: You coordinate seamlessly with domains such as Security, Risk, and Compliance.

What do we offer?

What can you expect when you come to work at BNG Bank? You will be working for a sustainable and societal conscious bank, where the interests of our customers are paramount in everything we do. We do this together, with each other and with our customers. We connect, develop as people and professionals, and value you for who you are and what you contribute. The work we do is special, but we remain modest. This is what we pride ourselves on. We are a reliable employer with a clear mission. With us, you can deliver outstanding performance and you will be given a lot of responsibility right away. Of course, you can also count on good working conditions, such as:

• A competitive salary. Salary will be determined based on education and experience.
• A 13th month and 8% holiday allowance (paid monthly);
• Hybrid working. You will receive a home office compensation of €750 every 5 years and an expense allowance for working from home of €4 per day worked;
• Travel allowance of €0.23 per kilometre and full reimbursement of public transport costs based on second class travel;
• Personal development opportunities via our Archipel training platform. We believe it is important that you continue to develop, which is why you can make unlimited use of this platform;
• 216 hours of holiday per year based on a 36-hour working week and the option to buy and sell hours;
• A sports allowance worth €400 net per year;
• A bicycle plan worth €3,000 per 3 years;
• Free chair massages, boot camp/yoga;
• Once every 7 years, you can take two consecutive months of vitality leave.

And much more... discover it for yourself!

More information

If you have any questions about the position or the application procedure, please contact Imran Ahmed, Corporate Recruiter, +31 627285212 or via werkenbij@bngbank.nl

Procedure

Our selection procedure consists of a telephone introductory interview with the recruiter and a maximum of two selection interviews, followed by a proposal of terms of employment. In accordance with our recruitment and selection policy, internal candidates will be given priority if equally suitable. A pre-employment screening is part of the application procedure.

No unsolicited acquisition

In order to submit CVs to BNG Bank N.V., an external recruitment agency must have entered into an agreement to this effect with BNG Bank N.V. Whereby, a CV may only be submitted if the agency has been invited to assist in the search for suitable candidates for a particular position. BNG Bank N.V. will not treat any unsolicited CVs submitted outside these conditions as direct applications from the candidate. An agency that sent the unsolicited CV cannot derive any rights from the foregoing. BNG Bank N.V. is not liable for any placement fees or any other compensation. Unsolicited CVs will not be returned by BNG Bank N.V.