Working at BNG means helping to build a more socially responsible and sustainable Netherlands. You’ll be making a direct contribution to social solutions that really matter. Here, you’ll make an impact that goes beyond mere figures. Together, we create added value for society.
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BNG is the fourth-largest bank in the Netherlands and is driven by social impact. Our focus is on providing financing that contributes to a more social, sustainable, and future-proof Netherlands.
Are you a strategic leader with a vision for the digital workplace, automation, and user experience? Do you want to lead a newly positioned workplace domain and build a secure, scalable, and future-proof digital working environment? Then this is your opportunity.
As Manager Workplace, you are responsible for the overall management of the delivery, operation, and maintenance of the digital workplace within BNG. You provide direction for the vision, strategy, and further development of the workplace and IT service desk, including governance, vendor management, and automation. You lead a multidisciplinary team and ensure that the digital workplace operates securely, stably, and user-friendly, optimally supporting hybrid working.
BNG is undergoing a transition in which IT platforms, processes, and services are being modernized. This role is new in nature and focuses explicitly on governance, ownership, and strategic direction, rather than individual support or operational execution.
You develop and formulate a coherent vision for the digital workplace and user support. You actively involve users in user groups to incorporate their needs and translate these, together with the vision, into a multi-year roadmap. You steer towards a modern, secure, and intuitive working environment that supports productivity, collaboration, and hybrid working. You make explicit choices regarding standards, tooling, and priorities.
You are ultimately responsible for the functioning, continuity, and ongoing development of the digital workplace and related services, including network and connectivity services, digital meeting facilities, and end-user tooling. You ensure compliance and security by design, including automated control testing.
You are responsible for the IT service desk as the central entry point for all IT-related services. You focus on achieving high user satisfaction with the digital workplace and ensure professional, accessible, and future-proof service delivery to end users.
You are responsible for the quality, effectiveness, and continuous improvement of the Incident Management, Problem Management, and Knowledge Management processes. You ensure that issues are handled efficiently, reporting and escalation are consistent, and knowledge is current, accessible, and usable within the organization.
You promote the use of (end-user) automation to reduce repetitive tasks, shorten lead times, and improve service quality. You drive structural improvements in user experience and First Time Right performance.
You manage external vendors and outsourcing partners, including Centric, Sogeti, Microsoft, and Schuberg Philis, within your area of responsibility. You steer on performance, agreements, continuity, and costs, and ensure clear reporting on IT services and performance.
You lead a team, develop people, encourage ownership and professionalism, and foster a culture of collaboration and continuous improvement.
You bring structure and clarity to a complex landscape of technology, user needs, security requirements, and organizational change. You act as a strong discussion partner for management and stakeholders and communicate clearly about decisions and their impact.
You report to the Head of Value Chain Platforms & End User Automation and lead a team of approximately 9 employees, including Support Staff, Workplace Engineers, and Product Managers. You work closely with IT4IT, IT Services, Security, Risk Management, Compliance, and external vendors.
What can you expect when you come to work at BNG Bank? You will be working for a sustainable and societal conscious bank, where the interests of our customers are paramount in everything we do. We do this together, with each other and with our customers. We connect, develop as people and professionals, and value you for who you are and what you contribute. The work we do is special, but we remain modest. This is what we pride ourselves on. We are a reliable employer with a clear mission. With us, you can deliver outstanding performance and you will be given a lot of responsibility right away. Of course, you can also count on good working conditions, such as:
And much more... discover it for yourself!
If you have any questions about the position or the application procedure, please contact Martin Ipenburg, Corporate Recruiter, +31 653153718 or via werkenbij@bngbank.nl
Our selection procedure consists of a telephone introductory interview with the recruiter and a maximum of two selection interviews, followed by a proposal of terms of employment. In accordance with our recruitment and selection policy, internal candidates will be given priority if equally suitable. A pre-employment screening is part of the application procedure.
In order to submit CVs to BNG Bank N.V., an external recruitment agency must have entered into an agreement to this effect with BNG Bank N.V. Whereby, a CV may only be submitted if the agency has been invited to assist in the search for suitable candidates for a particular position. BNG Bank N.V. will not treat any unsolicited CVs submitted outside these conditions as direct applications from the candidate. An agency that sent the unsolicited CV cannot derive any rights from the foregoing. BNG Bank N.V. is not liable for any placement fees or any other compensation. Unsolicited CVs will not be returned by BNG Bank N.V.
Martin Ipenburg
Corporate Recruiter